Everything people have told us, newest first. Each one is written back in our own words, so nobody can be recognised.
To do
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Choose your report
Call it out
You know the site better
than the reader. Pick what's off, add your own words, submit. You can change or remove it any time.
Mark dealt with
Add a line on how it was
handled. It goes into the audit trail, and back to whoever raised it, on their own phone: a
staff member, or a customer. Plain words. Optional.
say it instead of typing it; the words land in the box for you to check