The long versions
What it is
Why
How it works
Click one below to watch it, screen by screen.
Through the eyes of the worker
Two buttons.
Which place is this about?
A place can have its own poster. Scan it and it comes preset: you pick nothing.
Your position stays on the phone. The name of the place is the only thing sent.
What happened?
Tap to talk
Say it. It is read before anyone sees it.
What happened?
Listening · 0:17
Tap again when you are done.
What happened?
How this will read to them
Twenty seconds ago. Take it back any time.
Read: Health & Wellbeing. Nobody sees your words, only what it says.
It rang them the same day, because of how hard it read.
You see it here the moment they do.
If it is not theirs to fix it goes up a level, and you are told who holds it.
Their own words, on this phone. No name on either side.
A bakery worker describes a long summer shift with sustained heat exposure and inadequate cooling water access, resulting in a severe headache after work.
Wednesday, in twenty seconds. No name on it.
Health & Wellbeing
It was on their list that day.
"Fan and a cool-down break every hour from today; water jug at the bench, not the tray sink."
No name on either side, and you can take the entry back any time.
Back Next Start again or tap the marked thing on the phone
Open the real page your staff use
Never the words, a name, a device or a position.
Through the eyes of the client, heard by the staff
Two buttons.
Which place is this about?
A place can have its own poster. Scan it and it comes preset: you pick nothing.
Your position stays on the phone. The name of the place is the only thing sent.
What did the client say?
Tap to talk
Say what the customer said, in your own words.
What did the client say?
Listening · 0:17
Tap again when you are done.
What did the client say?
How this will read to them
Twenty seconds ago. Take it back any time.
Read: Fairness & Integrity. Nobody sees your words, only what it says.
It did not ring a phone. Fairness is not something that hurts somebody today, so it waits and arrives on Friday as a pattern, with everyone else who said it.
You see it here the moment they do.
If it is not theirs to fix it goes up a level, and you are told who holds it.
Their own words, on this phone. No name on either side.
A customer reports being charged for substitutions they did not agree to, says it's happening repeatedly, and is cancelling the delivery subscription.
Saturday, in twenty seconds. No name on it.
Fairness & Integrity
It was on their list that day.
"Substitutions off by default for that account, and the three charges refunded. Every order this week checked before it goes out."
The customer was told by the store. Nobody was named, either way.
Back Next Start again or tap the marked thing on the phone
It comes back as the client index: its own number, read by the same 16 on the same scale, beside the HR index at every place and every quarter and never averaged into it.
Optional, and the same pipe
Point a phone at it
Your shop just now: tell us what happened.
Tap to talk
Say it. No account, no name, no typing.
Your shop just now: tell us what happened.
Listening · 0:17
Tap again when you are done.
Your shop just now: tell us what happened.
Twenty seconds ago. Take it back any time.
Read within the day, in our words, never yours.
It is on their list today.
This line says so the moment they do.
If it is not theirs to fix, it goes up and you are told.
Scan the code on the receipt again and it says where it got to.
Never posted anywhere public. Never shown to the staff with your wording.
The same entry on the store manager's phone, on the client door.A customer reports being charged full price for oranges marked half price, says staff initially blamed an old ticket, and notes it happened twice this month.
Saturday, in twenty seconds. No name on it.
Read within the day, in our words, never yours.
It was on their list that day.
"Ticket pulled and the shelf re-priced the same night. The two charges refunded at the service desk."
Scan the code on any receipt to see it. No account, no name, ever.
Back Next Start again or press on through it
The questions
The rule, the way a person hears it
What it shows
The first desk
Two more things were said at this store this week. Neither was bad enough to ring: they wait, and arrive together on Friday.
A bakery worker describes a long summer shift with sustained heat exposure and inadequate cooling water access, resulting in a severe headache after work.
You and the area manager, at the same moment it was read. A reading this bad never goes to one desk alone, so it cannot sit quietly with one person.
Provide access to cooling water (or a fan/cool-down station) during the summer shift and enforce a break schedule that allows recovery.
Its words, not a rule. You decide.Attending, Done or Pass up. Each says what it does, each can be undone.
The person who raised it sees "somebody has it" on their own phone. Nothing else moved: it is still open, still yours, and still on the desk of the area manager beside you.
Or see what the other two do from here.
What was done? This goes back to whoever raised it, in your words.
Or see what the other two do from here.
Why is it not yours to fix? This goes up with it.
It left your list and joined theirs, with your reason attached. The person who raised it is told it went up and who holds it. You can still see it, and so can the level above them.
Or see what the other two do from here.
Whoever raised it has your words on their own phone, and the register kept every step without anybody typing into it.
Nobody above you sees a name, a device or a position, here or ever.
Back Next Start again or press the marked thing on the phone
Open the real desk: Hamilton, Newcastle Back to how it works
The desk, on a phone or a computer, is where the reading is worked.
The manager's three lines were typed for this demonstration. Everything else, the readings, the counts and the week's line, is worked out by the product itself.
One story, both ends. This is the person who said it about the ovens, and what each of the manager's three does to what they see.
Wednesday, twenty seconds. No name on it.
Health & Wellbeing . Bad enough to ring, so it did not wait for Friday.
And on the one beside it, the same moment: a reading this bad never goes to one desk alone.
Whatever they do next comes back here.
The manager presses one of three. Press the same one here and see what this phone gets back.
Wednesday, twenty seconds. No name on it.
Health & Wellbeing . Bad enough to ring, so it did not wait for Friday.
And on the one beside it, the same moment: a reading this bad never goes to one desk alone.
the store manager took it on. Nothing has been fixed yet, and this phone is not left guessing whether anybody read it.
When they write the line it comes back here, in their words.
Or see what the other two send back.
Wednesday, twenty seconds. No name on it.
Health & Wellbeing . Bad enough to ring, so it did not wait for Friday.
And on the one beside it, the same moment: a reading this bad never goes to one desk alone.
"Fan and a cool-down break every hour from today; water jug at the bench, not the tray sink."
No name on either side, and you can take the entry back any time.
Or see what the other two send back.
Wednesday, twenty seconds. No name on it.
Health & Wellbeing . Bad enough to ring, so it did not wait for Friday.
And on the one beside it, the same moment: a reading this bad never goes to one desk alone.
the store manager could not sign this one off: "The ovens need a fan and a water point at the bench. That is a fit-out job, not something I can sign off at the store."
You are told it went up and who has it. The store can still see it, and so can the level above them.
Whoever ends up fixing it, the note comes back here.
Or see what the other two send back.
Back Next Start again or press one of the three on the phone
One level up: the area manager
Sydney & Newcastle holds 2 stores. One link, one sign-in, and it opens them and nothing else:
Its stores, worst first. Press any of the 16 and they line up on that one. The tick on each bar is the area's own reading.
One level up: the regional manager
New South Wales, and nothing outside it:
Its areas, worst first, on whichever of the 16 you press.
The ground itself, wherever it sits in the chain. This is the list a regional manager works from.
Every store in New South Wales. The colour is its HR index this quarter.
The top of the company: the board
21 stores, 8 regions, one country. The same block as every desk below, on the level above them: press an index and every region lines up on it.
Every region, worst first, on whichever of the 16 you press.
Twenty one of them, on the same measure, worst first. The board can open any one of them, and so can the region and the area above it.
Every store in the company. The colour is its HR index this quarter.
Open the real desk: Southern Grocery Group The guide: setting it up
The client index: what customers and the staff relaying them said about being served here. Same 21 stores, same quarter, the other door.
The layers
Regulators
The register
| What came in | Where, when | Index | What was done |
|---|---|---|---|
| A bakery worker describes a long summer shift with sustained heat exposure and inadequate cooling water access, resulting in a severe headache after work. | Hamilton, Newcastle17 Sep | Health & Wellbeing | Donethe area manager · 26 Septhe whole history |
| |||
| During a busy Saturday morning, limited register capacity caused the queue to spill into the aisle and one customer left after being unable to get a clear explanation. | Marrickville18 Sep | Workload & Rules | Open. Nobody has taken it yet.the whole history |
| |||
The story, the place, the day, the index and the desks it reached are this box's own corpus and its own alarm rules. Nobody has worked this box yet, so the two acts on the closed one were typed for the demonstration.
Reports
Aligned with published categories. Nothing here is ever "approved" or "certified": a hazard drawing on an index is a mapping you can read and check, never an approval.
Setup
Start your own.
Here is your code. That is the setup.
Got more than one place? Add them.
Want them grouped? Group them your way.
8 regions added, 0 already there. 21 places now sit under their own regions.
Want somebody else looking? Give them a link.
/seat/8kPv…not held/seat/qR2m…held/seat/Lm9t…held/seat/v4Xc…not heldEvery rung opens a different thing.
Nobody gets a smaller copy of the board. The store gets what to do today. The company gets what is true across the country.
Back Next Start again or press the marked thing
Start your own, nowTwo fields and a button. Nothing is seeded: the company that comes back is yours.